FAQ – Frequently Asked Questions

SolarView supports over 20 languages, including Dutch, German, French, Italian, Spanish, Swedish, and more. Help files are translated automatically to the selected language, however if you find buttons, labels, or prompts that could be improved, feel free to send us corrections. We welcome your feedback and will apply suggested changes on subsequent releases.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.

SolarView supports over 20 languages, including Dutch, German, French, Italian, Spanish, Swedish, and more. Help files are translated automatically to the selected language, however if you find buttons, labels, or prompts that could be improved, feel free to send us corrections. We welcome your feedback and will apply suggested changes on subsequent releases.

Yes. SolarView licensing is not device based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).

Feel free to skip the following if you do not have an interest in a technical explanation.

Technical limitation: Although SolarView licensing does not limit the number of devices where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period. This network address would be the address of the modem on your network and so it will be shared by all computers on that network.

In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network. You might also run into the limitation if you close and reopen SolarView many times, or run many reports.

The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed, or a message such as “Too Many Requests”. In such a case you can wait a few hours for SolarEdge to reset its counter.

Of course. The SolarView mobile app supports mobile notifications. In addition, SolarView allows you to send alerts and reports to email.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.

No. SolarView is very efficient and compact software that will have little to no detectable impact on your device operation, even if you leave the app running at all times. SolarView consumes very little memory, storage space, and processing resources.

Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.

Yes. SolarView licensing is not device based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).

Feel free to skip the following if you do not have an interest in a technical explanation.

Technical limitation: Although SolarView licensing does not limit the number of devices where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period. This network address would be the address of the modem on your network and so it will be shared by all computers on that network.

In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network. You might also run into the limitation if you close and reopen SolarView many times, or run many reports.

The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed, or a message such as “Too Many Requests”. In such a case you can wait a few hours for SolarEdge to reset its counter.

Of course. The SolarView mobile app supports mobile notifications. In addition, SolarView allows you to send alerts and reports to email.

SolarView currently offers apps for Android, iOS (iPhone/iPad) and Windows. On the Apple App Store or Google Play, you may search for “SolarView for SolarEdge” to find the app. The Windows app may be downloaded here:

A native Windows app is available and may be downloaded on the Downloads page.

SolarView supports over 20 languages, including Dutch, German, French, Italian, Spanish, Swedish, and more. Help files are translated automatically to the selected language, however if you find buttons, labels, or prompts that could be improved, feel free to send us corrections. We welcome your feedback and will apply suggested changes on subsequent releases.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.

No. SolarView is very efficient and compact software that will have little to no detectable impact on your device operation, even if you leave the app running at all times. SolarView consumes very little memory, storage space, and processing resources.

Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.