FAQ – Frequently Asked Questions

SolarView regularly checks your current reported power production. During daylight hours these checks occur every 15 minutes. The resulting power data is displayed in a green status bar at the top of the SolarView Desktop app window.

However, if the data being reported by SolarEdge is “stale”, meaning SolarEdge has not updated its information in over an hour, SolarView presents the power information with an orange status bar.

What this means is that although SolarEdge is not reporting an error or problem, SolarView has determined that SolarEdge has not updated information about your inverter in over an hour.

In a typical SolarEdge installation SolarEdge will check with your inverter every 15 minutes, so you should not see this orange condition. However we have seen situations that might result in a “stale data” condition:

• There could be a communication issue between your inverter and the SolarEdge server that is preventing a normal update. These kinds of conditions will normally clear up on their own after an hour or two.
• It could be that your solar installation company has intentionally configured your inverter to not report in to SolarEdge servers every 15 minutes. We have seen cases where the installer has intentionally configured the inverter to report only every few hours. In such a case your data will be stale far more often than it is fresh, and we would recommend that your ask your solar installation company to change the configuration. After all, you are paying for up to date data so you should be able to get it.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.

Weather information can be useful for understanding fluctuations in energy production, but cannot be assumed to be fully accurate at all times. SolarView obtains weather and other data from publicly available sources and reports the information provided by those sources. This information is provided for convenience and is neither guaranteed to be fully accurate nor essential to the operation of the SolarView products and services.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.

For most apps there is one preferred platform that is more “up to date” in features and functions than other platforms. However SolarView uses one common code base for all platforms. This means that releases for all platforms are synchronized and have the same features and fixes.

There are minor cosmetic differences that derive from the underlying operating system. For example, option selections on Android and Windows will appear as a checkbox, but on iOS will appear as a slider switch. This has no impact on functionality.

There are some operational differences which also derive from the underlying operating system:

• Specific to Windows:
  • The app window may be resized, minimized, and moved around.
  • The app runs continuously in foreground as long as the computer is turned on and logged in. This makes it a great platform for continuous, predictable monitoring, even if the app itself is minimized.
• Specific to iOS
  • iOS does not allow apps to operate in the background under the control of the app. Instead, the operating system decides if and when the app is allowed to “wake up” to conduct background processing. This means that notification timing on iOS devices is more sporadic and less predictable than on Android or Windows. (In theory, Apple imposes this control in order to best preserve battery life, however in our experience any impact on battery life is not noticeable.) Apple does not divulge the algorithm that iOS uses to decide when it wakes up an app for background processing, but it depends on your usage habits. What does this mean in practice? For example, on Android or Windows the app will reliably send you an end-of-day report within a minute or so after sunset. By contrast, an Apple device might deliver that same report some hours later. These reports are not really time sensitive, so the delay is not harmful.
• Specific to Android
  • Rotating the device will close any open screens and redraw the main app screen.
  • When the app is proactively monitoring in the background, the app icon will have a numeric badge which gives you a visual clue that it is monitoring. Disabling notifications will turn off this badge.