Installation (2)
Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.
An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).
Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.
You can view an animation of the process below:
Licensing (3)
Yes. SolarView licensing is not device based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).
Feel free to skip the following if you do not have an interest in a technical explanation.
Technical limitation: Although SolarView licensing does not limit the number of devices where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period. This network address would be the address of the modem on your network and so it will be shared by all computers on that network.
In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network. You might also run into the limitation if you close and reopen SolarView many times, or run many reports.
The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed, or a message such as “Too Many Requests”. In such a case you can wait a few hours for SolarEdge to reset its counter.
If purchased from Google Play
If you purchased your subscription through an app store (such as Google Play), you may cancel the subscription by visiting your app store account. We have no access to your app store account so we cannot assist with this process.
If purchased from this web site
If you purchased your subscription from our web site, you will have received an email receipt from our payment processor, Square. In that email receipt, you will see a line like this:
Click the Manage link in that email, and you will find the option to cancel the subscription. Alternatively, when it comes time to renew the subscription, Square will also send a renewal email that will have a similar Manage option where you can cancel.
If you have any difficulty with this process, contact us for assistance.
Note: After cancellation, you will continue to have access to the subscribed service for the remainder of your current subscription term, after which the subscription will not be renewed for another term.
- For a modest fee, the Proactive subscription includes all core features, but also includes our 24/7 proactive monitoring service. Proactive monitoring means we are doing the monitoring for you. We will keep track of your production and provide you with daily and monthly reports sent to you by email or text. We will also notify you of any detected errors, faults, or other anomalies in your SolarEdge system. The Proactive license also provides access to energy surplus/deficit reports including degradation analysis.
Prerequisites (3)
Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.
An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).
Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.
You can view an animation of the process below:
No. SolarView is very efficient and compact software that will have little to no detectable impact on your device operation, even if you leave the app running at all times. SolarView consumes very little memory, storage space, and processing resources.
Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.
Supported Systems (2)
Yes. SolarView licensing is not device based, but rather it is based on your unique SolarEdge inverter installation. This means you can run the SolarView app on as many computers or mobile devices as you wish (subject to the technical limitation discussed below).
Feel free to skip the following if you do not have an interest in a technical explanation.
Technical limitation: Although SolarView licensing does not limit the number of devices where you can run the software, there are certain limitations imposed by SolarEdge. These scenarios are very unlikely to be an issue but are mentioned for the sake of completeness. In particular, SolarEdge limits the quantity of data requests being issued from a single network address in a single 24-hour period. This network address would be the address of the modem on your network and so it will be shared by all computers on that network.
In practice this limitation should never be a problem because even if you are running multiple copies of SolarView they are most likely running on different networks (e.g., one on your home network and another on your laptop connected to an office network or hotel network, and so on). Under certain circumstances (e.g., if your home and network were located at the North Pole and there were 24 hours of daylight) you would hit this limitation if you were running more than three copies of SolarView on the same network. You might also run into the limitation if you close and reopen SolarView many times, or run many reports.
The impact of this limitation is that you might see “Unknown” in the SolarView status bar and you might see communication errors displayed, or a message such as “Too Many Requests”. In such a case you can wait a few hours for SolarEdge to reset its counter.
No. SolarView is very efficient and compact software that will have little to no detectable impact on your device operation, even if you leave the app running at all times. SolarView consumes very little memory, storage space, and processing resources.
Be aware that SolarView is highly dependent on live internet access. If your internet connectivity is slow or unreliable, SolarView may lose synchronization with cloud-based servers that provide its data. If your internet is service is down, SolarView will stop working until service is restored.
Technical Support (2)
Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of your installation. If you did not obtain the Site ID, as well as a login for the SolarEdge web site, you should contact your solar installer to obtain them, free of charge. You will need the Site ID and your SolarEdge login in order to complete the installation and configuration of your SolarView account.
An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by logging into your SolarEdge web site account and asking for a key. (You should have been provided with a login and password for your SolarEdge account by your solar installation company).
Detailed instructions for obtaining an API key are provided at this link. If you have any questions or need assistance with this process, please don’t hesitate to contact us.
You can view an animation of the process below: