SolarView regularly checks your current reported power production. During daylight hours these checks occur every 15 minutes. The resulting power data is displayed in a green status bar at the top of the SolarView Desktop app window.
However, if the data being reported by SolarEdge is “stale”, meaning SolarEdge has not updated its information in over an hour, SolarView presents the power information with an orange status bar.
What this means is that although SolarEdge is not reporting an error or problem, SolarView has determined that SolarEdge has not updated information about your inverter in over an hour.
In a typical SolarEdge installation SolarEdge will check with your inverter every 15 minutes, so you should not see this orange condition. However we have seen situations that might result in a “stale data” condition:
- There could be a communication issue between your inverter and the SolarEdge server that is preventing a normal update. These kinds of conditions will normally clear up on their own after an hour or two.
- It could be that your solar installation company has intentionally configured your inverter to not report in to SolarEdge servers every 15 minutes. We have seen cases where the installer has intentionally configured the inverter to report only every few hours. In such a case your data will be stale far more often than it is fresh, and we would recommend that your ask your solar installation company to change the configuration. After all, you are paying for up to date data so you should be able to get it.