If I have a question or suggestion about SolarView, where can I go for help?
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We love hearing from our customers. Click on the Contact link to submit suggestions or ask questions.
My SolarView app appears to be frozen. What should I do?
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SolarView depends on cloud-based data servers. If the cloud servers are not responding normally, the SolarView Desktop app may appear to be sluggish or non-responsive. Usually such cases will clear up on their own, but if necessary simply close the … Continued
If SolarView reports a problem with my solar system, do I call you for help?
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If your SolarView app is not behaving normally, contact us. If your SolarView app is behaving normally but is reporting errors from your inverter, contact your solar installation or maintenance company. If your SolarView app is behaving normally and reporting … Continued
What is an “API Key”, why do I need it, and where do I get it?
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An API key is a long sequence of characters that are unique to your SolarEdge account. SolarView needs to know your API key in order to communicate with the SolarEdge server on your behalf. You obtain your API key by … Continued
What is a “Site ID”, why do I need it, and where do I get it?
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Your Site ID is a unique number provided by SolarEdge which identifies your inverter account. The Site ID is typically a 7-digit number, and it will have been provided to you by your solar installation company at the completion of … Continued